Privacy Policy

Last update 07.22.19

At zenziya (the brand) we have written this privacy policy for (the web) to demonstrate our firm commitment to privacy. Listed below are the practices of collecting and disseminating the information of zenziya regarding the information provided to this site. We recommend you read this policy before accessing the web.

Access to the web implies that you agree with the terms of this policy. If you do not agree with any point, please do not access.

Privacy statement

I. Collection and use of information by zenziya

A. Personal identification information

Your personal information will be collected when you provide it through the web, for example, when applying for a credit, creating your account, participating in a raffle, subscribing to newsletters, participating in surveys, contacting the customer service customer or with any other type of interaction.
We also use your personally identifiable information for all legal purposes, which may include, but are not limited to, answering your requests, processing your transactions, and for administrative purposes such as conducting contests, finding out the parts of the website that are of your interest, and process awards.
If you register, we can send you information about zenziya and, sometimes, advertising and promotional material of some of the strategic and advertising partners. We may also use your information for internal business purposes, such as optimizing your experiences on the web.

This site is not intended for children, so we request that children and their parents or guardians not provide personal information that identifies them through our site.

B. Demographic information

Statistical demographic data will also be collected. Demographic information can be used to optimize your experience on the web, by showing you specific content, like special events and advertising that you may be interested in, as well as to view content according to your zip code.
Sometimes, consolidated information that does not identify any particular user is collected and shared with social networks, strategic partners, merchants and advertisers.

C. Passive collection of non-personal information – Cookies

A cookie is a file that is downloaded to your computer when accessing certain web pages. Among others, cookies allow a web page to store and retrieve information about the browsing habits of users or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize users.
The user’s browser memorizes cookies on the hard disk only during the current session, they only take a minimum memory space and they don’t harm the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session.
Most browsers accept cookies as standard and, regardless, they will allow or prevent temporary or memorized cookies in security settings.

What types of cookies does this website use?
  • Technical cookies: they allow the user to navigate through a web page, platform or application and use the different existing options or services, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, make the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.
  • Analysis cookies: when they are well treated by us or by third parties, they allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer.
  • Third-party cookies: the zenziya website may use third-party services that will collect information for statistical purposes on behalf of zenziya, and to provide other services related to the activity of the website and other Internet services.

In particular, this website uses Google Analytics, an analytical web service provided by Google, Inc., based in the United States, with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect the information, including the user’s IP address, which will be transmitted, processed and stored by Google in the terms set on the website. This includes the possible transmission of said information to third parties due to legal requirement or when said third parties process the information on behalf of Google.
To use the zenziya website, you expressly accept the treatment of the information collected in the manner and for the purposes mentioned above. You also recognize the possibility to reject the processing of such data or information by refusing the use of cookies and selecting the appropriate settings for this purpose in your browser. However, this option to block cookies in your browser may not allow you to use full of all website functionalities.
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.
zenziya can also collect information about “references”, IP addresses and different variables.

  • A reference is information that the browser transmits to our servers and refers to the URL from which you access the web.
  • The IP address is a number used by the equipment in a network to identify themselves and thus the information can be transmitted.
  • These variables are, among others, the domain from which the Internet is accessed, the time of access to the site, the type of web browser, the operating system or platform used, the Internet or website address that you refer to this site, the names of the pages of the site you visit, as well as the Internet address of the website you visit below.

This information is collected for internal use of zenziya, basically, to increase the security of the web and in any other ways, to improve your experience with zenziya.

II. Disclosure of information to third parties

Zenziya may share personal information that identifies you with third parties in order to ensure the transactions you make through the web.

A. Affiliated entities

We may share information, including personal information, with credit bureaus.

B. Strategic partners

We may establish a special relationship with another company. These special relationships are established with business partners. Any information, including personal information, will be shared with them. We suggest you carefully read the information corresponding to the different privacy policies of our partners.

C. Service providers

It is possible that the services of external suppliers may be contracted to assist us in the operation of zenziya, such as mailing, placing of orders and the administration of raffles. We may share your information with these third parties in the cases described above.

D. Additional information disclosed

Personal identification information could be shared with other companies outside zenziya, as dictated by law and/or to protect the interests or safety of zenziya.

III. Third party privacy links and practices

The website may contain links to other sites outside zenziya where we cannot be responsible for their privacy practices or their content. These links are provided exclusively for your convenience.

IV. Security

The zenziya website has security measures and industry standards, to help protect against loss, misuse and modification of personal identification information that is under our control.
Some specific activities are protected through the use of secure communications encryption technology called SSL (Secure Sockets Layer), a protocol that hides the information to prevent other people from intercepting and reading the data that is sent between your device and the web.

V. Register

This site offers you the opportunity to register in the zenziya ecosystem.
Zenziya offers you methods to delete the information from the database, so that you don’t receive any future communications. You can also close your account from your profile or via email to
You can also review, correct, update or modify the information you entered previously. Please note that the modifications will not take effect immediately.

VI. Update of this privacy policy

Thinking of both us and you, we reserve the right to make the modifications that we deem appropriate in this Privacy Policy. In the event that a significant change is made, we will do so publicly.

VII. Governing laws

This Privacy Policy is subject to the laws of Costa Rica, excluding any provision for the selection of jurisdiction, in cases of other markets.

VIII. Zenziya contact details

If you have any questions about this Privacy Policy or the practices on our website, you can contact us at:

Marketing | Brand Experience Management
Address: San José, 38th St., 1 and 3 Ave.
Edificio Centro Colón, third floor, Mezzanine
Phone: +506 2521 5781

Legal warning


The contents of this website are protected by international laws and treaties. Its use, including its reproduction in any media, must be authorized in writing by zenziya.
Materials extracted from other sources point to them. Information developed by third parties indicates its origin. In any case, if for some reason this generates conflict, we would appreciate notifying us at for immediate modification.


zenziya is a trademark registered in the National Registry of Costa Rica, by Customer Empathy Developments S.A., legal ID 3-101-737931. The brand cannot be used in products and services that are not zenziya, or in any way that discredits the firm.

Limitations of Liability

Customer Empathy Developments S.A., corporate ID 3-101-737931, file # IPO2019-00235 before the General Superintendence of Financial Entities -SUGEF.
Said file before the SUGEF is not an authorization to operate, and the supervision exercised by that Superintendence is only in the matter of prevention of capital legitimation, financing of terrorism and financing of the proliferation of weapons of mass destruction, as provided in the Law. No. 7786, “Law on narcotic drugs, psychotropic substances, drugs for unauthorized use, related activities, capital legitimation and terrorist financing”.
zenziya is not responsible for any damage caused by the use of this website, including, but not limited to direct, indirect, incidental, consequential, special, punitive or other, including those for loss of use, data or results.
zenziya could establish connections to other sites not related to the company. zenziya does not control, maintain or endorse such websites.